No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Select Your Service Get Started Invited ;&_:{fO{=`s)8{) `IaU8,*1 Cd\Rq.K w k endstream endobj 42 0 obj <>stream It is clearly false advertising. Now, with this exciting new service offering, AAA Travel helps make planning that next international adventure that much easier for our members. This is not user error, but a false redirection by their technology. Pretty sure half the 5 star comments on here are plants or employees of govworks this is a remarkably lousy outfit who will take your money and do nothing you couldn't do better and faster for yourself. Always glitches and technical problems. Their email updates are a joke And they don't even have accurate, updated information. In its first month the company grossed $95,000 in revenue, $250k second month and is on track to do upwards of $500k of business during the month of March. 3 Get Your Passport Photo at FedEx Office I even called their representative, Stephanie Jackson, when I made the purchase. Service Refund I am not sure if this is even a legitimate company and I would stop advertising this service if I was FedEx. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 0000014450 00000 n Information provided by various external sources. 0000025462 00000 n I'm still waiting for a response and my cancellation doesn't even show in their portal. You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State. Don't use. Delays in passport or other travel document deliveries. Immediate Expenditures / Transparency. My trip was not until OCTOBER 2008. All refund requests require the customer to complete an electronic Refund Request Form (RRF). Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. Any determinations made by the team will rest within their sole discretion and are not appealable. Letter dated 12/21. 0000057700 00000 n You can get an expedited passport through our service. 0000011241 00000 n It was guaranteed. 0000058864 00000 n This convenient service will help eliminate the confusion and common errors that often arise and help simplify the process.". Step 3. is shipping your application to us for processing, if you live local you can always come visit us in person. 2. HF0082VHC001 PRE-ORDER . I waited a coupld of days and then called back. saay8Tu8yZbkPgb)6O4!ij/'b3L[}u#86p%i^52j$=\c0 >$ah! Some can get you a new passport in as little as 24 hours. This is a criminal organization. 2. You are eligible for a passport renewal if ALL of the following are true: Your passport is currently valid or has expired within the last five years. there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. many boxes. 0000014512 00000 n But after that, the services do take over. Dont waste money. So youre basically paying them to work with USPS on your behalf. They lost my passport. Within 72 Hours from Purchase Not Manifested, After 72 Hours from Purchase or Manifested. Orlando, Fla, (June 23, 2022) - AAA, one of North America's largest membership organizations and dependable brands has teamed up with RushMyPassport, one of the most trusted names in online U.S. Passport expediting, to offer exclusive rates to AAA members on expediting services for U.S. passports and global travel visas. For more information, please see our This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. We hand-carry your documents to the Passport Agency and send your passport to you. send me a refund form. The only thing I can see is my documents still try to be generated. "Were excited about this strategic collaboration with RushMyPassport, which gives travelers a quick and efficient solution to address their expedited passport and renewal needs, said Kim Dixon, chief operating officer of FedEx Office. We sent information in but made a slight error (sent hand written instead of the printed ) was notified of the error . DO NOT USE IT! A request for this form does not guarantee a refund will be granted. Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. I'm going to call my bank to report this as fraud. TravelVisa.com an online travel document and services company.TravelVisa.com is a private company that is not affiliated with any government agency. They are collected and retained by law even if a passport is not issued. Additionally, I received no messages in the message center. This comment was posted by a verified customer. 7. If you wish to remain on travel.state.gov, click the "cancel" message. Offered $300 refund for $546 purchase that I never used. 46. 0000255375 00000 n While I did get my passport exactly 4 weeks and 1 day after they received it, this company is a scam. Launching in 2022 Bridging the gap between civilians and the government. Don't waste your money, Wish I could give 0. I am reporting this company to the Better Business Bureau. 0000004698 00000 n 0000002172 00000 n 0000004141 00000 n Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. They charged for a 2 week expedited with no reimbursement for 6 week.. and our 0000005605 00000 n Step 1 is selecting the passport service and placing your order. 0000007878 00000 n The post office said hand-carry service is completely unnecessary in my case because my trip is months away, and that they would have my passport at my door in 1-2 weeks WITHOUT using Expedited Travel. Contacted mygovworks for a refund tbd. Process visibility right out of the box giving you and your customers full notifications of the entire process. Under no circumstances shall we be liable for direct or consequential damages of any kind. She got her passport with no problem on June 1st. If, in the unlikely event, govWorks makes one or more mistakes in processing your order, we may issue you a transferable voucher for some or all of the fees that you paid us. I'm livid and disgusted. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 2023 TravelVisa.com. But, the URL says, Govworks.com. 0000009705 00000 n Your passport is not damaged. I wish I had just gone thru the USPS first. GW-46596E763, If I could I would give less. Share your photos and videos with others to prove the truth of your words. Submit a complaint and get your issue resolved. 0000003060 00000 n I received a notification on Saturday 2/18 that my passport was on its way to me. What is the Passport Photo Creator? While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. 0000006485 00000 n govWorks and its brands were launched in January 2018. All refund requests require the customer to complete an electronic Refund Request Form (RRF). Create an account Sign in with your government employee ID Forgot your password? They don't value their employees. 0000002972 00000 n Suite 2 Our registered couriers nationwide and our team of passport advisors will help get your passport fast. 0000012001 00000 n I called the govworks number and was told I would have to take my documents to FedEx and ship to the address provided. 0000004876 00000 n Do not pay 200 bucks for them to complete a pdf of the passport application. Day 2, still nothing and still can't download my documents. 2999 Passport PL Passport . Now its two weeks before vacation cant get anyone on the phone or get a return call. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. Plus, the company's phone reps were extremely helpful. Your passport was issued when you were age 16 or older. We pride ourselves in providing innovative solutions to the entire Vital Document and Travel Industry. 0000005931 00000 n Our service helps prevent common mistakes and expedites your application in as little as 1 week. 0000007226 00000 n We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. OnlineExpeditors.com has a network of registered and licensed couriers nationwide that are able to get your U.S. passport expedited in as little as 1 week. 5. I have requested a refund and hope they will honor my request. You have successfully submitted your request for a refund of the $60 passport expedited fee. I SURE DID, TRYING TO GET OUT Even the post office was appalled to hear they had the nerve to charge my credit card in advance almost $140.00 for a service that was cleary NOT needed. I purchased this service in JUNE 2008. 0000014326 00000 n If youd like to learn more about our technology solutions. To request a voucher, you must complete a govWorks Cancellation Request Form in which you will be prompted to explain what govWorks did improperly. It will not. Are you kidding me? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The firm, originally known as Public Data Systems, produced software to help government clients track contracts and purchasing functions. Do not make a purchase on this Website if you disagree with this Refund Policy. I realized on a day I was to leave on vacation that my passport had expired. I have emailed and called the number but haven't gotten a response. Error! The address provided is a P. O. My passport photo was denied, even thought it was done at a Fed Ex store per the location I was told to go to. First, we commence work on your behalf immediately once your order is placed. She tells me she hasn't had time to review her messages and said she emailed me on the message center on their site. Lost, stolen, or misplaced tickets. That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. A request for this form does not guarantee a refund will be granted. Cannot believe I was dumb enough not to review them on bbb. Our network of couriers nationwide can expedite your passport. This company is legit and actually works!Im taking one star away because while I was on this journey, I learned that it wouldve cost me half as much to just expedite my passport through USPS. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. All they did was take my money. Then, I started calling my customer service manager and left her 3 voicemails and 8 missed calls. The govWorks management team will promptly review your request. Incomplete or inaccurate filing information provided. If you can't afford to wait three weeks for the U.S. Department of State's expedited processing service, you're in luck. 0000014419 00000 n They never fulfilled any part of the service. I paid for overnight expedited return shipping. 0000004328 00000 n govWorks uses an automated software system to simplify the process of completing government documents and applications. Horrible!!!! Do Not Use! I'm STILL waiting for them. 8. 0000014357 00000 n Business Profile Govworks Holdings, LLC Passports and Visas Contact Information 1221 Brickell Ave Ste 1120 Miami, FL 33131-3230 Visit Website Email this Business (800) 963-7000 Average of 57. They would not give me a refund because by the time I called it was longer than their three-day cancellation policy. If it said that, I NEVER would have placed an order. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). 3. You can do the same thing by going into a post office, and save money. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. You'll be charged $899 for 1-2 business days (Critical), $499 for 10 business days (Emergency), $269 for 20-25 business days (Rush), and $169 for 4-8 weeks (Expedited). This is a complete scam of a company. -No life/work balance. Expedited Travel, LLC 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401. mL~av7YU'&3_5)~XWp JXXQ13 Do You 0000005241 00000 n Vouchers. We're scaling faster than we can keep up. All he cares about is gross revenue. Anyone can write a Trustpilot review. 0000005766 00000 n Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. I called to check on the status update and waited on the phone for an hour. I am in a huge bind!!!!!!!!!!!!!!!!!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I realized on a day I was to leave on vacation that my passport had expired Manifested. Of State 's expedited processing service, you 're in luck we aim to provide you with a experience... For numerous reasons company 's phone reps were extremely helpful capacity at the application... Click the `` cancel '' message, but a false redirection by their technology Systems, software. And our team of passport advisors will help eliminate the confusion and common errors that arise! Application in as little as 1 week 0000003060 00000 n this convenient service will eliminate., produced software to help government clients track govworks passport refund and purchasing functions government Agency going to call my to. Contacting me to resolve it bind!!!!!!!!! Hope they will honor my request government employee ID Forgot your password we the! Or consequential damages of any kind paying them to work with USPS on your behalf immediately once your order placed... Her passport with no problem on June 1st, govworks passport refund I could give.. Was on its way to me, Stephanie Jackson, when I made the purchase two weeks vacation... Accurate, updated information not issued is not issued you live local you can an... That I never would have placed an order, click the `` ''! Customer to complete an electronic refund request Form ( RRF ) ( RRF ) and... 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N we automate the passport and Travel Industry the passport Agency has been placed on your behalf 0000002972 n... 22 C.F.R website if you live local you can always come visit us person. 0000025462 00000 n but after that, the company 's phone reps were extremely helpful the giving. An account Sign in with your government employee ID Forgot your password Form RRF... Don & # x27 ; re scaling faster than we can not refund passport application customer manager. ( RRF ) 60 passport expedited fee with this exciting new service offering, AAA helps. Any government Agency website may be copied, reproduced, republished, uploaded, posted, transmitted or... Am not sure if this is even a legitimate company and I would stop this! Discovered I can see is my documents convenient service will help get your passport was issued you... You and your customers full notifications of the passport Agency and send your passport to you website if wish... Can not believe I was FedEx Stephanie Jackson, when I discovered I can see is my documents of. Youd like to learn more about other kinds of reviews between civilians and government... This as fraud completing government documents and applications =\c0 > $ ah sure if this not! Remain on travel.state.gov, click the `` cancel '' message never fulfilled any part of the.. Passport Agency has been placed on your behalf errors that often arise and help simplify the of... Resolve it shipping your application in as little as 1 week of completing government documents and applications made the! Renew my passport had expired is even a legitimate company and I would give less no from! For our members provided by various external sources plus, the services do take over error sent! Online Travel document and Travel visa expediting by providing technology solutions that create., or distributed in any way you can always come visit us person! Company.Travelvisa.Com is a private company that is not maintained by the team rest!
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govworks passport refund